Shipping Policy

1Processing & Consolidation Times

Once all your expected items have arrived at our central warehouse, our team gets to work verifying the weights and consolidating your final parcel.

• Packing Time: Parcels are typically processed, packed, and ready for dispatch within 1 to 2 business days after your final payment is cleared.
• Adding Extras:If you choose to include weight-free "Extras" in your smart haul, they will be seamlessly packed into this final box during this processing window.

2Shipping Rates & Estimates

Shipping costs are determined by the final verified weight of your consolidated parcel and its destination.

• You can always use our Shipping Calculator to get a smart, data-driven estimate before you shop or book a shipment.
• If the actual physical weight differs from your initial estimate, you will receive an update. We provide a 12-hour review window before finalizing any outstanding balances, ensuring you are never charged unexpectedly.

3Delivery Timelines & Couriers

Once dispatched from our central warehouse, delivery times vary based on your final destination address.

• Transit Time: Standard delivery typically takes 3 to 7 business days.
• Our Partners: We partner with trusted local and international couriers to ensure the final leg of your delivery is handled quickly and securely.

4Customs, Duties, and Taxes

Layo's shipping fees strictly cover the logistics, consolidation, and transit of your parcel.

• Depending on your final destination, your shipment may be subject to local import duties, customs taxes, or carrier handling fees upon arrival.
• The customer is solely responsible for paying any applicable customs fees or import taxes. Layo does not cover these charges, nor will we issue shipping refunds for parcels delayed or rejected by local customs authorities.

5Address Accuracy

You are responsible for providing a correct and complete final delivery address.

• If you realize you have provided an incorrect address, you must update it in your account before your items arrive at our warehouse.
• We cannot reroute packages or issue refunds for deliveries sent to an incorrect address originally provided by you once the parcel has left our facility.

6Tracking Your Parcel

Once your finalized parcel is fully packed and dispatched, a unique tracking ID is generated. You can monitor the real-time status of your delivery directly through your account dashboard or our dedicated Tracking page, from the moment it leaves our warehouse to the moment it reaches your doorstep.